When dealing with conflict and entrenched opinions, do you look for the root causes of the entrenchment? In our February webinar, “Handling Emotion and Outrage in P2”, John Godec, MCP3, looked at some of the reasons why people become polarized in their opinions and why they hold those particular opinions in the first place.
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(One of the IAP2 “Flagship” courses is “Strategies for Dealing with Opposition and Outrage in P2” – formerly known as EOP2 – but this should not be confused with this webinar.)
John pointed out that many of the issues P2 practitioners face today are not new. At the 1997 IAP2 Conference in Phoenix, Chris Gates, president of the National Civic League, described a society made up of angry citizens, ruthless media, broken politics, cynicism and old approaches, as well, Gates added, as “an assumption of bad intent by business and government leaders.”
Sixty years earlier, John noted, Dale Carnegie, the “How to Win Friends and Influence People” guy, stated that “When dealing with people, remember that you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice and motivated by pride and vanity.”
John’s research into these root causes, in part, came from trying to understand his own family, many of whom he calls “über-conservatives”. It’s taken him into realms of neuroscience and human behavior, and the work of people like Dr Gail Saltz, a psychiatrist, and Dr. Jonathan Haidt a social psychologist who identify biological differences in brain function between people who hold conservative views and those who self identify as more liberal. In other words, people often become polarized and entrenched in their socio-political positions because they are wired that way.
Grasping that concept and learning to deal with it leads to better thinking when planning a P2 process that you know will be controversial and bring out wildly opposing factions, ensuring that certain voices are not allowed to dominate the scene.
IAP2 USA Members can view this webinar online at: https://iap2usa.org/2018webinars
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