You have a project. It can benefit a lot of people, but for whatever reason, you run into a major roadblock: hostility from the very people it’s supposed to benefit. How do you approach these roadblocks and overcome that hostility?
The November Learning Webinar featured the winners of the IAP2 Core Values Awards for Project of the Year, and both of these had to address a very skeptical public. In fact, the City of Calgary had to shut down its plan to upgrade the Crowchild Trail – a major transportation corridor from the north end of the city to the south – because of hostility from the public. And the Mental Health Center of Denver learned to change one often-used term and leave out another altogether, in order to create a branch in an impoverished area of the Mile-High City.